Enjoy exceptional costumer care.
DISCOVER OUR DEDICATED SERVICE

Enjoy a highly personal, premium level of service.

Before you even purchase your first Jenn-Air® appliance, we’re committed to providing you with an exceptional level of care. We’re here to answer any questions you may have about our appliances.

Once you become a Jenn-Air owner, you’ll receive the same dedicated attention (and should you ever need it, timely service). You’ll also receive information on offers, product features and more.

We hope you’ll appreciate the care we put into the design of our appliances and every facet of your experience with Jenn-Air. And we want you to feel appreciated in return.

Concierge-level care

Our dedicated specialists, thoroughly trained on all aspects of Jenn-Air® appliances and owner support, are ready to advise you on details like style, finish options and product features. They can assist you with questions about appliance dimensions and installation, and parts or service. And, if the need arises, they’ll help you schedule service appointments.

Certified installation

To help you enjoy your Jenn-Air® appliances as soon as they arrive in your home, we ensure a smooth installation process performed by highly trained experts. Certified Jenn-Air Service Specialists receive extensive training on the finer points of installing our appliances as well as their innovative features and how to use them. So you can be confident that you’ll receive top-quality installation.

When your Jenn-Air® appliances are installed and registered by a Certified Jenn-Air Service Specialist, you’ll receive a complimentary one-year extended service plan.* Contact your showroom or call 1-800-JENN-AIR (536-6247) for details.

*All Jenn-Air® appliances carry a limited warranty of one year parts and labor. This complimentary one-year extended service plan does not replace the manufacturer’s limited warranty but does provide additional benefits for a specified period during the limited warranty term. Find a showroom, learn about extended service plans or get details on product warranties.

Attentive, expert service

In the event you need service, our dedicated Customer Care Specialists will expedite your appointment to ensure that your appliance is serviced as efficiently as possible by our Qualified Jenn-Air Specialist Network. Call 1-800-JENN-AIR (536-6247) to arrange for an authorized servicer to perform repairs.

We look forward to assisting you at 1-800-JENN-AIR (536-6247). You can also chat live, email or write us. Phone and Live Chat hours are Mon–Fri 8am–8pm EST.

Whether you currently own Jenn-Air® appliances or are considering purchasing them, we’re here to assist you. We want you to be entirely delighted with every
aspect of your experience.

contact us

Connect with our Customer Care centers, located in Benton Harbor, Michigan and Cleveland, Tennessee.

Call

Call for any reason, from advice
on finishes to owner support questions. We're here to help.

1-800-JENN-AIR (536-6247)
Mon–Fri 8am–8pm EST

Live Chat

Connect with our Customer Care Specialists.
Mon–Fri 8am–8pm EST

Chat now
Email

Email us with any questions or comments.

Write

Jenn-Air® Appliances
553 Benson Road
Benton Harbor, MI 49022-2692

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Assistance with Outdoor Grills

For questions about Outdoor Grills, please call 1-800-554-5799 or email customerservice@grillservices.com. For grills purchased before 2009, please call 1-800-445-6937 or email customercare@lowes.com. If you’d like us to help you determine the manufacture date of your grill, call us at 1-800-JENN-AIR (536-6247).